Call Recording for Compliance

Recording phone calls has never been easier!

Many organizations are recording their inbound and outbound calls for the following reasons:

Comply with State regulation
View real-time status of users
Silently monitor calls
Record 100% of calls
Set triggers for automatic recording
Record calls on-demand
Configure users into recording groups
Easily search, retrieve and playback calls
Export call recordings for email, link to CRM and more

Call Recording and Quality Monitoring have become essential and can be installed on VoIP systems and Hybrid Systems and of course, for trunk and station side recording.

CT Networks continues to keep its finger on the pulse of technology with specific concentration in cutting costs, and improving productivity.

Recordings of complete conversations with all consumers or with a randomly selected sample of at least 5% of all calls made or received by the debt collection agency and a copy of contemporaneous notes of all conversations with consumers."