Custom IVR Development
Interactive Voice Response, commonly abbreviated as just IVR is a telephony technology or a computerized system that allows telephone callers to interact with the database using a touch-tone telephone.
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While checking your account balance, if you have heard voice prompts to follow certain navigation paths or press keys to elicit information, you have encountered an Interactive Voice Response system for sure! The Interactive Voice Response system provides the caller with automated customer service including self-help software applications that allows interaction either through the touchtone pad or speech request.
The IVR technology diminishes the need for a human attendant in predictable situations and gives access to the sought information in a predetermined manner. In a typical scenario, you, as a telephone caller, select an option from a voice menu to interface with the IVR system. Now the IVR software uses natural language speech recognition to interpret the questions that the person wants answered. Newest technology trend is also of guided speech Interactive Voice Response that integrates live human agents into the communication design allowing speech recognition in a human context.
The benefits of IVR system are phenomenal including:
- High level of customer satisfaction
- High level of automation
- High quality and secure customer service
- Increased Call handling Capacity
- Automated Repetitive Requests
- Usage as an OSP (Outsourced Solution Provider)
- Round the clock access
- High Employee Retention Rate
- Enhanced Information Services
- Customized Scripting
- ODBC Interface Capabilities
- Decreased Operational Costs
- Increased Revenue Generation
Interestingly, IVR software is highly flexible and customizable; it can offer other software application options too and thus enhance its productivity:
- Voicemail Systems
- Message Delivery
- Help Desk Hotlines
- Automated Phone Surveys
- Information Lines
- Account Status
- Sales or Product Ordering
- Appointment Scheduling
- Custom Call Flow Scripting
- PIN or Password Sensitivity
- Unified Messaging
- Fax on Demand
Interactive Voice Response (IVR) system software can offer profound efficiency for companies with on-the-road employees who need to call to the office to receive their next assignment or to report their activities.
In a day when information needs to travel at the speed of light, CT Networks has customized IVR's under the following categories:
CTN WATCH IVR-HEALTHCARE
Missed appointments mean missed revenue.
CTN WATCH IVR-EMERGENCY
Campus first alert system, providing incredible peace of mind.
CTN WATCH IVR-EDUCATION
Optimum for calling in for homework assignments and attendance.
CTN WATCH IVR-ENTERTAINMENT
Cuts booking entertainment in half with self service.
CTN WATCH IVR-LEGAL
Client routing expedites time and eliminates confusion.
CTN WATCH IVR-BUSINESS
Eliminates live agent, reduces cost and eliminates customer frustration
